How to Return or Exchange an Item
You can return items for a refund or exchange within 28 days of receipt using our returns portal.
**Extended Christmas Returns: You now have until the 14th January 2025 to return items purchased for Christmas from the 1st of October 2024.
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Start Your Return: Click here to access our returns portal. Once you’ve entered your details and selected your return/exchange options, the system will generate a label. For faulty items or order issues, please contact [email protected] first.
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Prepare Your Parcel: Securely pack your item(s) with all labels attached and in their original packaging. Print the label (or use the QR code at your local post office) and attach it to your parcel.
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Drop Off: Take the parcel to your nearest Post Office or arrange for a Royal Mail collection (if available in your area).
Important Information:
- Exchanges: There is no additional charges for exchanges. We will send the new item to your original shipping address unless specified otherwise. If out of stock, we will offer an alternative or a refund.
- Returning exchanges: You can return your original paid order for one exchange. If you then need to return the exchange order you will not be able to do a second exchange, you will need to return for a refund and place a new order.
- Store Credit: If you choose to receive store credit instead of a refund, you’ll get a 10% bonus added to your credit, giving you more to spend on your next purchase.
- Refunds: A £4 fee will be deducted from your refund if you use our returns label. "Protect My Order" fees are non-refundable.
Processing and Notifications:
- Parcels may take a few days to arrive back with us. Refunds are usually processed within 2 working days of receipt, however, during busy periods this process may take longer.
- Exchanges will be shipped as soon as possible once we receive the returned item. If stock is unavailable, we will notify you via email.
You can track your return using the provided tracking number and will receive an email confirmation when your refund or exchange is processed.
Need Help?
For questions or assistance, contact us at [email protected].
